Customer Support AI and Automation for SKP Federation

How We Revolutionized Customer Experience and Internal Operations 

Client: SKP Federation 
Industry: Business and Trade Federation 

The Challenge: SKP Federation wanted to provide exceptional customer service to their members while improving internal operational efficiency, but they were struggling with high volumes of inquiries and repetitive tasks. 

Our Solution: We developed a comprehensive Customer Support AI system that automates routine tasks, provides intelligent customer support, and enhances team productivity. 

Key Features Delivered: 

• 24/7 AI-Powered Customer Support handling member inquiries with human-like understanding 

• Automated Workflow Management creating tasks and managing email responses automatically 

• Intelligent Routing & Assessment connecting members with appropriate team members 

• Meeting & Communication Automation with automatic meeting minutes and task creation 

Measurable Results: 

• 80% reduction in customer support response times 

• Significant improvement in customer satisfaction with 24/7 availability 

• Enhanced team productivity with automated task management 

• Streamlined operations through intelligent workflow automation